We would like our clients, their families and carers to know that we are monitoring the situation regarding the COVID-19 outbreak and taking extra measures to ensure the cleanliness of our clinic and the services we are providing. Your protection and safety are our utmost importance and we are taking guidance from the Department of Health (DoH).
Practising good hand and sneeze/cough hygiene is the best defence against most viruses. We ask you, along with all our ARC staff, to:
Please use our hand sanitiser on arrival and departure from our clinic reception
Wash your hands frequently with soap and water, before and after eating, and after going to the toilet
Cover your cough and sneeze, dispose of tissues, and use alcohol-based hand sanitiser
If unwell, avoid contact with others and please rest at home until you are feeling better
Please alert your therapist or a member of the team if you:
Are feeling unwell or experiencing symptoms such as a fever, cough, sore throat or shortness of breath
Have recently returned from overseas travel
Have been exposed to someone that has been diagnosed with COVID-19
Your cooperation with this is requested to help us keep you safe while you conduct your usual therapy sessions.
We would also like to assure you that at ARC we are:
Practising good hand hygiene at all times and between all clients – in the clinic and within our community team
Wiping down equipment after every use
Continuing to use regular, professional cleaning services
Asking staff to keep us informed should they experience any of the symptoms listed above or have any imminent overseas travel plans
In accordance with normal protocols, staff, clients and their families or carers who are unwell with respiratory illness should remain at home until symptoms resolve
If you want further advice regarding symptoms you have – call Health Direct, 24 hour health advice on 1800 022 222 or visit Health Direct’s Symptom Tracker.
We will continue to monitor the situation closely and keep you up to date on this matter. For the latest advice, information and resources, please refer to www.health.gov.au
Please note we offer a comprehensive and flexible rehab service that can be delivered in our brand new, state-of-the-art clinic, the control of your home or local park or via online consults.
The Management Team at Advance Rehab Centre