2019 has been an action packed year for ARC! We took time over Christmas to sit back and reflect on our learnings from the year, our achievements and some of our favourite moments. Here’s a little summary of what we were up to in 2019…
Over the year we’ve provided 23,000 therapy sessions across all disciplines, welcomed 16 new staff members (and 2 babies) to the team, awarded 19 gold stars to our clients, assisted over 160 clients with their Specialist Disability Accommodation (SDA) eligibility, supported 3 clients through ARC’s Compassionate Program, had more than 300 people attend our evening lectures, won 3 awards of excellence for our therapy teams and also hosted 3 inaugural events – our Stroke Expo, PD Warrior Games Day and the ARC Team Values Award Presentation. And that’s not all….!
2019 has seen a number of ‘firsts’ for ARC. In May, we launched our Allied Health Assistant service which has been a great opportunity for clients to increase the volume and intensity of their exercises or functional task practice to enhance neuroplasticity, strength changes and ultimately their functional outcome. in April, we launched our BrainFit program which combines physical and cognitive activity to improve thinking speed, memory, attention and executive function in people struggling with everyday cognitive tasks. In September, we hosted our first ‘Expo’ in support of National Stroke Week to raise awareness of stroke recovery and management. We also launched our Seating Clinic with Occupational Therapist, Pania. This includes trials onsite in collaboration with equipment providers to address clients’ seating, postural and pressure care needs. September also saw ARC Physiotherapists, Melissa M and Katharina, head off to Germany to deliver the first ever German PD Warrior course. In October, ARC hosted PD Warrior’s first ‘Games Day’. The day was designed to bring our PD Warrior community together for a morning of competition, comradery and fun! Three teams fought it out for the Games Day 2019 honours and the day was a huge success!
Our SDA OT team had a huge year. In July, we celebrated our SDA team’s first birthday – a team which has grown to 6 specialist SDA OTs. They have now assisted over 160 individuals with SDA eligibility and worked intensively to get the assistive technology and home automation required to transition into their own independent living units. For these clients, this is life changing. Jo-Anne heads up the team and has been sharing her expertise and knowledge, running courses interstate. Vestibular Physiotherapist, Vanessa, has also been presenting Australia wide, as well as Melissa M and her team running PD Warrior courses.
In August, we were delighted to welcome Colleen Kerr and Optimal SP to ARC as a great addition to our multidisciplinary team – providing speech pathology services onsite. We’ve also been happy welcoming back both Laurel and Lynn from maternity leave and said temporary goodbyes to Sarah and Nikki as they begin theirs. A large contingent of ARCies took part in Ciy2Surf in August – thanks to Laurel for hosting the post-run sausage sizzle! We enjoyed a number of other socials through the year, including Christmas in July with our ugly Christmas sweaters and tenpin bowling – this definitely exposed competitiveness within the team!
Huge thanks go to Sue, Operations Manger, who in amongst all of the above events, kept us on track to complete a rigourous 2 stage audit process for our NDIS Certificate of Registration. We were overjoyed to pass it with flying colours in September.
We were incredibly honoured to win the Adult Allied Health Practice Excellence Award and see ARC Director, Melissa M, win Physiotherapist of the Year at the 2019 Australian Allied Health Awards. Every single member of the ARC team works incredibly hard to always deliver the highest quality of care, so we felt very proud to have their efforts and skills recognised. Melissa M was also awarded the Contribution to the Profession award at the Australian Physiotherapy Associations NSW Branch Awards evening – what a star!
This year we also established ‘Praised’ – our peer to peer recognition program to recognise all the amazing work that our team members do. Throughout each month, staff ‘praise’ team members that have gone above and beyond to support clients or colleagues and a winner is drawn from the selection of praises and comments each month. We wrapped the year up with our inaugural ARC Values awards ceremony. Each award was named after a past or present patient who has left a significant mark on the team. It was incredibly hard to name these awards and so the number of awards we give in future will no doubt escalate so we can recognise all our wonderful patients! The 2019 award winners were…
The Ken Sackville Care Award – Alex Stan; The Anne-Maree Innovation Award – Jo-Anne Bennett; The Kathryn Briggs Teamwork Award – Polly Cartlidge; The Don Stammer Excellence Award – Anna Jones. Congratulations!!
2020 is looking set to be bigger than ever! As many of you know, after 18 months of searching for a new home for ARC, to accommodate the growth of our team and the services we deliver – we finally found the winner! Our new venue (in Artarmon) is 3 times the size of where we are currently – allowing for more spacious gym areas, additional rehab equipment, new technology, individual rooms for more private consults, improved office facilities for staff and most importantly – significantly more parking at the centre and in the surrounding streets.
We cannot wait to see what the year has in store and to share these moments with you!